VOIP – Cloud 3CX
We build our 3CX VOIP solutions using the latest 3CX software (leading telephony vendor). We cut costs versus traditional ISDN phones. Boasting impressive features and the highest call quality available.
Our complete solution includes call plans, SIP trunks (lines), number porting (existing number migration) and more. We take care of the infrastructure, licensing, configuration, maintenance and backup.
Sit back and wait for the phone to ring or start marketing to thousands. No matter if you’re in the office, car, home, bar or beach our solution has you covered.
Benefits
- Never miss a call with Android and iOS apps
- Slash telco & communications costs
- Boost productivity with UC: Presence, Chat
- Work on the go: Android & iOS clients
- Integrated WebRTC Video Conferencing
- Become compliant with call recording
- Improve Customer Service: Click2Call & CRM integration
Unified Communications
3CX includes a full suite of unified communications features without the need for additional downloads, add-ons or purchases. Integrated, WebRTC-based video conferencing via an open-standards browser or through the iOS/Android clients allows for face-to-face meetings to take place wherever you are. Productivity boosting features such as Presence, corporate chat, whiteboard, screen-sharing and more allow for employees to collaborate better and work more efficiently.
One Extension, Endless Possibilities
Softphones for Windows and Mac and smartphone clients for iOS and Android work seamlessly in conjunction with the Web Client for unbeatable connectivity and mobility. Users can make and receive calls, view the presence of colleagues, schedule conferences, take part in web meetings, transfer calls and more all from the palm of their hand. Integration of PUSH technology means never missing a call again whilst saving on battery usage.
All of Your Apps Working Together
Integration with your other applications is easy; connect 3CX with popular CRMs such as Salesforce, Google Contacts, Office 365 and more. Employees can save time and increase productivity with call pop-ups, journals and more by working seamlessly across apps. What’s more, the 3CX ClicktoCall Chrome extension allows users to dial numbers from any website or CRM system by simply clicking on the highlighted phone number.
Compliance
You can record calls for compliance or customer service improvement purposes. Recordings can be accessed from both the clients and the management console.
Additional Addons
Auto dialler
A customised automated dialler which automatically routes answered calls the way you want them to.
Call centre
Automated call routing in your call centre ensures a balanced workload.
Competitive wallboard
Monitor your agents’ performance and track statistics of your inbound and outbound calls in real-time.
Call counter
Monitor your simultaneous calls in real-time and get notifications when reaching your maximum allowed simultaneous calls.
Queue Notifier
Get audible chime alerts, allowing employees to focus on other tasks without constantly checking on their phone.
Recording manager
Easily find, listen and manage your recordings from your phone or computer with this server-side software solution.
Our clients love us, and you will too!
Contact us today to discuss how we can support your business and help improve your IT strategy and security.